Take a look under the hood.

Space

  • Low-rise building with over 73,000 sq. ft of total area
  • Custom dedicated cage space
  • Insulated pre-cast concrete panel and steel construction

Power

  • 100% power availability SLA
  • Multiple UPS maintained to a minimum N+1
  • A+B power paths to all customer racks/cabinets each from independent UPS
  • Minimum 24 hour run time at full capacity
  • Multiple generators maintained to a minimum of N+1
  • Refueling arrangements with multiple fuel providers
connectivity

Connectivity

  • 100% network availability SLA
  • Diverse fiber connectivity to Q9's national network
  • Multiple, diverse network entrances
  • Multiple, diverse internal distribution frames for each data hall
  • Multiple fiber providers with on-site POPs

Security

  • 24x7 on-site uniformed security staff
  • Full fenced and monitored perimeter with security and controlled gate
  • Centralized Security Coordination Centre
  • Extensive network of video surveillance
  • Multiple security zones with 2-factor biometric authentication
  • Full customer control for the security access of their employees or other agents
  • 24x7 unannounced access privileges for authorized individuals

Compliance

  • SOC 1 (SSAE-16/CSAE-3416/ISAE-3402) type 2 audits
  • SOC 2, type 2 audits, ISO 27001
  • PCI DSS certified for physical security standards
Miscellaneous 50 solid

Environmental controls

  • Environmental conditions maintained within ASHRAE standards
  • Redundant and fault tolerant cooling design in all data halls
  • Hot aisle/cold aisle design